Shipping policy

Shipping Policy

Thank you for shopping with Southern Magnolia Mystery Co.! We carefully pack each Southern Mystery Scoop with lots of love and Southern charm.

Processing Time: Orders are typically processed and prepared for shipment within 2–5 business days. During holidays, sales, or periods of high order volume, processing may take a little longer.

Shipping: Shipping costs are calculated at checkout based on the size and weight of your order and the delivery destination. Once your order has shipped, tracking information will be provided when available.

Delivery Times: Delivery times vary depending on the shipping carrier and destination. Estimated delivery dates are not guaranteed, and carrier delays are outside of our control.

Please Check Your Address: Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

Lost or Damaged Packages: If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can help determine the next steps. Please keep the original packaging and take photos of any damaged items and packaging.

Because our Southern Mystery Scoops contain surprise items, the specific products, colors, styles, and designs received may vary. 💗

Thank you for supporting our small business!